Customer Service And Customer Experience Courses

Customer Effort Score (CES): Measurement and Improvement Training Course equips professionals with actionable insights to measure, interpret, and improve CES, enabling companies to transform customer interactions into seamless, loyalty-building experiences.

Customer Experience Blueprinting and Service Blueprints Training Course equips professionals with practical tools and advanced strategies to design, map, and optimize seamless customer journeys.

Customer Feedback Loops: From Feedback to Fixes Training Course focuses on leveraging real-time feedback, AI-driven analytics, and data-driven decision-making to identify pain points, prioritize solutions, and implement continuous improvements.

Customer Health Scoring: Design and Implementation Training Course equips professionals with the skills to design, implement, and leverage customer health scores for measurable growth.

Customer Journey Mapping Workshop Training Course equips professionals with the skills to visualize, analyze, and optimize the end-to-end customer journey.

Customer Referral Programs and Support Involvement Training Course equips participants with actionable strategies, data-driven insights, and industry best practices to transform satisfied customers into active brand ambassadors.

Continuous Improvement (Kaizen) for Support Teams Training Course is designed to equip support staff with practical tools, proven methodologies, and actionable strategies to optimize processes, increase customer satisfaction, and achieve operational excellence.

Contracting and SLAs with Outsourced Vendors Training Course equips professionals with the knowledge and tools to draft, negotiate, and manage contracts with outsourced vendors, ensuring alignment with organizational goals.

Conversation Flows: Mapping and Optimization Training Course equips professionals with the knowledge and tools to design, analyze, and refine conversation strategies across AI-driven chatbots, voice assistants, and customer support platforms.

Cost-to-Serve Analysis for Customer Segments Training Course equips professionals with data-driven insights, actionable strategies, and analytical frameworks to enhance profitability and customer-centric decision-making.

Complaint Handling and Service Recovery Techniques Training Course equips participants with actionable strategies, practical tools, and real-world case studies to enhance customer satisfaction, mitigate risk, and drive brand loyalty.

Confidentiality and Data Handling for Service Agents Training Course equips service agents with the essential skills, knowledge, and practical tools to handle sensitive information securely, mitigate risks, and maintain customer trust.